
Frequently Asked Questions (FAQs)
Find answers to the most common questions about our barrel furniture, shipping, and custom orders. If you don’t see your question here, feel free to contact us.
Ordering & Products
What types of barrels do you use?
We use authentic reclaimed barrels, primarily American Oak whiskey barrels and French Oak barrels from top distilleries and wineries. Each barrel is hand-selected for quality and durability.
Are the barrels new or used?
All of our barrels are genuine, used barrels that have been repurposed into stunning furniture and décor. This gives each piece its own unique character and history.
Can I customize my barrel furniture?
Yes! We offer custom finishes, sizes, engravings, and modifications to fit your space perfectly. To request a custom order, please fill out the form on our Contact Page, and our team will get back to you with details.
Are your barrels safe for indoor and outdoor use?
Yes! Our barrels and furniture are sealed and finished for long-lasting use. If placing them outdoors, we recommend using a protective cover to extend their lifespan.
Shipping & Delivery
Where do you ship?
We ship nationwide across the United States, including California, Arizona, and Nevada, with free shipping on all standard orders.
How long does shipping take?
- In-stock items: Ship within 5-7 business days.
- Custom orders: Take 2-4 weeks depending on the level of customization.
How much does shipping cost?
We offer free shipping on all standard orders. Some larger or custom orders may have additional freight charges, which we will confirm before shipping.
Do you offer local pickup?
Yes! You can schedule a pickup appointment and pickup from our shop located in Fullerton, CA
Returns & Exchanges
What is your return policy?
We offer a 60-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return it within 60 days for a full refund.
What if my item arrives damaged?
Please inspect your shipment upon arrival. If you notice any damage, contact us within 48 hours with photos, and we’ll make it right.
Are custom orders refundable?
Since custom orders are made specifically for you, they are non-refundable. However, if there is an issue with the craftsmanship, we will work with you to find a solution.
Wholesale & Bulk Orders
Do you offer bulk pricing for businesses?
Yes! We provide special discounts for wholesale and bulk orders. Visit our Wholesale Page or call us at 714-313-6847 for a quote.
Can I brand or engrave my logo on a barrel?
Absolutely! We offer custom engraving and branding for bulk orders, making them perfect for breweries, distilleries, and event spaces.
Do you ship wholesale orders outside of the U.S.?
Currently, we only ship within the U.S. However, we are exploring international shipping options.
Payment & Policies
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments.
Do you offer financing?
Yes! We partner with Shop Pay Installments, allowing you to split your purchase into easy payments at checkout.
Still Have Questions?
Call a Barrel Expert: 714-313-6847
Email: info@napavalleybarrels.com